Sportlink Online Store Delivery and Returns Policy
Covid-19 Delivery Details
- All online and telephone orders need to be received by 2pm prior to being dispatched on the day of order. Orders after 2pm will go out on the following day.
With the current lockdown situation and so as to avoid our skeleton staff being absorbed with incoming mail of all types during this current period, could all those who need to contact us with regards to any footwear issues or indeed just advice, please forward all enquiries to – advice@sportlink.co.uk for which Neil Featherby will reply within 24 hours. Please also remember to leave a contact telephone number if you have one.
Standard Delivery Details
Your order will be processed and dispatched without undue delay, no later than 24 hours after your order has been placed.
Next Day Royal Mail delivery should be with you within 24 hours whilst standard Royal Mail delivery within 3 working days. However, please note that there may be times when for whatever reason there is a delay which is out of our control.
How to return goods
- Cancel online immediately or by calling our customer service - 01603 868606 or email sales@sportlink.co.uk
- Give a valid, specific reason for your cancellation.
- Keep a note of the original transaction and the cancellation ID number.
- Verify you received a refund.
Cancellations, returns and refunds
All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
You will not have any right to cancel an order for the supply of any gels, hydration, supplements and goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.